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General Business Principles
The foundational guidelines that apply universally across the company, outlining our core values and standards of behavior.
Read the principles
ULTRATUG MEXICO has been operating at the port of Lazaro Cardenas since 2017. It boasts a highly qualified team of crew members and holds ISM Certification. It operates the most modern and powerful fleet in the port. A modern, versatile fleet of 3 ASD tugboats with an average age of 7 years.
Each year, ULTRATUG MEXICO successfully executes more than 4,000 maneuvers, showcasing their commitment to efficiency and excellence in maritime operations.
ULTRATUG CHILE has provided harbour towage on the Chilean coast since 1966, when the first Ultramar tug arrived in Arica. Today it operates in Arica and 19 more ports across the country.
Its fleet of 25 units comprises 23 tugboats (100% ASD, with an average bollard pull of 72 tonnes), 1 AHTS and 1 pilot boat.
ULTRATUG COLOMBIA (Coltugs) has provided harbour towage in Colombia since 2014, on both the Caribbean and Pacific coasts: Cartagena, Buenaventura, Tumaco and seven more ports.
Its fleet of 13 tugboats is 92% ASD, with an average bollard pull of 68 tonnes, supported by one crew boat.
ULTRATUG ECUADOR has provided harbour towage in Ecuador since 2007, at Monteverde, La Libertad, Guayaquil and one more port.
Its fleet of 4 tugboats has an average bollard pull of 69 tonnes; half of it is ASD.
ULTRATUG PERU provides harbour towage along the Peruvian coast, at Etén, Salaverry, Chimbote, Callao and six more ports. Its fleet of 15 tugboats is 100% ASD, with an average bollard pull of 57 tonnes.
Each year, ULTRATUG PERU supports more than 10,000 maneuvers, prioritizing safety and uptime for its terminal partners.
ARTUG (Ultratug Argentina) provides harbour towage at San Lorenzo and 16 more ports. The group has operated tugboats in Argentina since 1992.
Its fleet of 7 tugboats is 100% ASD, with an average bollard pull of 58 tonnes.
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ULTRATUG URUGUAY (Urutug) has provided harbour towage in Uruguay since 2011, at Punta Pereira and other ports on the Río de la Plata.
Its fleet of 2 tugboats is 100% ASD, with an average bollard pull of 61 tonnes.
The principles and guidelines of the Ultramar Group (to which Ultratug belongs) shape the way we conduct our business, helping us build a more responsible, sustainable and transparent company. They are our ethical compass.
To ensure all our teams are fully aligned, we rely on our Compliance Program, which includes the tools and resources detailed below. You can download the documents for more information.
The foundational guidelines that apply universally across the company, outlining our core values and standards of behavior.
Read the principles
Specific rules that govern the actions of every member of our organization, fostering a culture of respect, fairness, and integrity.
Read the Code of Conduct
A structured framework that establishes the processes and controls to prevent, detect, and respond to unlawful activities, ensuring compliance with legal requirements.
See the Prevention ModelThe General Business Principles form the foundation of our corporate culture, defining the overarching values and standards that guide our interactions. They set the tone for ethical conduct and professional integrity across all levels of the organization.
Our business principles are:
Long-term profitability is what lets us invest in our fleet and our services. We compete fairly and ethically under free-competition rules.
We are uncompromising about honesty, integrity and fairness, and we comply with every applicable law in the countries where we operate.
A safe, clean and open workplace: no harassment of any kind, no discrimination, and diversity encouraged at every level of the organisation.
We apply the precautionary principle and follow internationally recognised environmental management standards across all our operations.
We comply with Chilean Law No. 20,393 through a Crime Prevention Model of protocols and controls for executives, employees and suppliers.
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The Code of Conduct defines the expected standards of behavior for all our employees, regardless of their role or location. It translates our General Business Principles into actionable guidelines for daily work. It covers a wide range of topics, ensuring that everyone understands what is expected of them in terms of integrity, respect, and compliance with the law.
Ultranav and its subsidiaries adhere to internationally recognised labour and human rights standards, as they are defined in the UN Global Compact. The Group respects people’s rights and rejects any type of discrimination. It also prohibits any act of physical violence or aggression, sexual or workplace harassment, and any form of verbal or written mistreatment in the workplace.
Employees of Ultranav and its subsidiaries must comply with the applicable regulation, the industrial requirements and those of their customers on health, safety, environmental protection and enhancement of the energy performance.
All employees must protect the assets of Ultranav and its subsidiaries and ensure their efficient use. Ultranav gives its employees all the resources needed for the correct performance of their work.
All employees shall safeguard the confidential information of Ultranav and its subsidiaries, as well as that they receive from customers and suppliers. Confidential information must not be disclosed and/or published without suitable authorization.
Ultranav and its subsidiaries, along with their employees, must comply with all the laws, standards and/or regulations in force where they undertake their activities.
The Group does not accept or foster immoral or corrupt practices or permit extortion or bribery.
Ultranav and its subsidiaries require employees to avoid any situation in which their personal interests are, or seem to be, in conflict with their duties to the Group.
The Group and its employees must comply with all the laws and regulations that protect free competition.
The Group and its employees must comply with the applicable trade sanction laws and regulations, including those managed by the United Nations, the European Union, the United Kingdom, the United States of America, and by other competent authorities and states.
It is the policy of Ultranav and its subsidiaries to comply with all applicable laws and regulations on prevention of money laundering and financing of terrorism.
The accounting books and records of Ultranav and its subsidiaries shall accurately and timely reflect all the transactions of the companies of the Group.
Ultranav and its subsidiaries discourage employees from receiving gifts or entertainment from external parties and discourage employees from giving gifts or entertainment on behalf of the Group to people outside the organisation.
Any internal or external audit shall be conducted free of any undue influence on the auditors.
Adhering to the standards of Ultranav and its subsidiaries protects all employees, the value of the resources and operation of the organisation, and its reputation of acting correctly. The identification of problems or infringements helps to solve them quickly and suitably or prevent them from increasing or being repeated, benefitting and enhancing the workplace.
The Crime Prevention Model is a structured program implemented to prevent, detect, and respond to potential criminal activities within our operations, as mandated by Chilean Law 20.393. It establishes a comprehensive framework of controls and responsibilities to mitigate the risk of offenses such as bribery, money laundering, and terrorism financing. This model reflects our proactive approach to ensuring ethical conduct and legal compliance.
The Board of Directors and Senior Management are actively involved in the oversight and implementation of the Crime Prevention Model. They set the tone from the top and ensure the allocation of adequate resources. A dedicated Compliance Officer is appointed to manage the model.
We conduct comprehensive risk assessments to identify and evaluate the potential criminal risks associated with our activities. We implement specific controls and mitigation strategies to address these risks effectively. This is an ongoing process.
We provide regular training to all employees to ensure they understand the Crime Prevention Model and their responsibilities. We maintain open channels of communication to promote awareness and answer any questions.
We offer a secure and confidential whistleblowing channel for employees and third parties to report any suspected violations of the law, our Code of Conduct, or our policies. We strictly prohibit any form of retaliation against whistleblowers.
The Crime Prevention Model is subject to regular monitoring and auditing to ensure its effectiveness. We conduct internal and external reviews to verify compliance with established controls and procedures.
We conduct an annual assessment of the Crime Prevention Model to identify areas for improvement. We continuously update and refine our model to adapt to new risks and changing circumstances.
The WHISTLEBLOWING CHANNEL is a means of communication with which all interested parties (employees, customers, suppliers, among others) have a way of alerting and/or informing management about issues concerning irregularities, breaches and/or infringements of the General Business Principles, Code of Conduct, Internal Regulation (RIOHS, according to the Spanish acronym), and the Crime Prevention Model.
Our whistleblowing site is operated in collaboration with an external supplier, that guarantees the privacy and anonymity of whistleblowing reports and any information transmitted by means of the website. All the information communicated will be treated confidentially. Ultranav's Prevention Committee will critically assess all the whistleblowing reports received and will handle issues in accordance with our principles.
Read and download our principles
Read and download our Code of Conduct
Download an overview of the CPM
Submit or follow up on a whistleblowing report
